Don’t Panic, Our Systems Are Working Now – ECG

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The public has been urged by the Electricity Company of Ghana (ECG) not to become alarmed when buying prepaid credits.

There is no need for such, ECG Managing Director Samuel Dubik Mahama stated.

He explained that this is the case as a result of the Company having resolved all issues that had an impact on its metering systems.

At a news conference on Thursday, Mr. Dubik Mahama stated that every one of their platforms is currently working.

Samuel Dubik Mahama – Managing Director of ECG

“I would like to reiterate that if your power is not finished, don’t panic, just take your time because if you run out you can buy credit, so we are able to reduce the queues that are forming.

“But all third parties are up. All those with challenges should go to the ECG offices for the issue to be resolved. We are deeply sorry for the inconvenience and we intend to do right for the people of Ghana,” he stated.


Regarding the institution’s obligation to pay out compensation to the impacted customers as ordered by the Public Utilities and Regulatory Commission (PURC), he disagreed.

Mr Mahama said that can only be “case by case basis”

According to him, the compensation cannot be done overboard.

“What we are also seeing is that just by one person saying something, there were panic buys.

There were people that didn’t need to form queues but were in the queues. So, how should I compensate somebody who I shouldn’t compensate?”


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